Returns and Exchange Policy
30 days Easy Return & Refund Policy:
We are dedicated to ensuring your satisfaction and strive to provide a seamless shopping experience. Should you ever receive a product that doesn’t meet your expectations or encounters any issues, such as variations in design, color, or size from what was displayed on our website, please don’t hesitate to reach out. We are here to assist you.
If you opt for a refund, the credited amount will be returned to your initial payment method. To initiate the refund process, kindly send an email to support@gravitatez.com. Prior to processing your refund, we recommend reviewing the following guidelines.
- It must be in original condition with packaging and tags attached.
- If the item you received is defective or damaged during transit, we require you to provide us with images of the damaged product with its attached tags.
- If the product’s original tags or packaging are missing, we won’t be able to issue a refund. Additionally, products that have been damaged or excessively used by the customer won’t be considered for a refund.
To process your refund, please provide us with your order number, photos of the damaged item, and any other information about the product that may help us understand the potential defect.
Please complete these steps within seven business days of receiving the product so we can promptly assist you. If you reach out to us after this timeframe, we won’t be able to accommodate your return or exchange request. Once we receive your pictures and information, we will process your request within 30 days. Rest assured, your satisfaction is our top priority. If you need to contact us regarding a return or exchange, please contact us at support@gravitatez.com.
Order Exchange:
In the following circumstances, you may exchange or return any item purchased from our store:
- Must be in original condition with packaging and tags attached
- Fit is not accurate (runs big or small)
- If the item is defective or damaged during transit (Required images with original tags)
- The received item is different than what was ordered (Required images with original tags)
Cancellation Of Order:
You can request a cancellation of your order within one (1) day of placing it, provided it has not been shipped yet. If you fail to do so, a flat deduction of 25% from the amount of the ordered item will apply.
Postage And Packaging:
Our Free Shipping is offered at our own cost. We don’t provide shipping labels to customers willing to return their item(s).